{"id":4538,"date":"2023-04-26T15:14:53","date_gmt":"2023-04-26T15:14:53","guid":{"rendered":"https:\/\/emit-services.com\/?page_id=4538"},"modified":"2026-03-02T20:00:23","modified_gmt":"2026-03-02T20:00:23","slug":"politique-dannulation-et-remboursement","status":"publish","type":"page","link":"https:\/\/emit-services.com\/en\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and refund policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4538\" class=\"elementor elementor-4538\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d89dd9e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1d89dd9e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35fb0b40\" data-id=\"35fb0b40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445c92f1 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"445c92f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation and refund policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56302b9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56302b9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-184a01bb\" data-id=\"184a01bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a93abf elementor-widget elementor-widget-text-editor\" data-id=\"6a93abf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex-1 overflow-hidden\"><div class=\"react-scroll-to-bottom--css-fxike-79elbk h-full dark:bg-gray-800\"><div class=\"react-scroll-to-bottom--css-fxike-1n7m0yu\"><div class=\"flex flex-col items-center text-sm dark:bg-gray-800\"><div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\"><div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\"><div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\"><div class=\"flex flex-grow flex-col gap-3\"><div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap break-words\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><h1>1. Annulation par le client:<\/h1><ol><li style=\"list-style-type: none;\"><ul><li>Cancellation up to 7 days before booking start date: full refund<\/li><li>Cancellation between 7 and 3 days before the start of the reservation: refund of 50%<\/li><li>Cancellation less than 3 days before the start of the reservation: no refund<\/li><\/ul><\/li><li><h2>Cancellation by the service provider:<\/h2><ul><li>In the event of cancellation by the service provider, the customer will receive a full refund and alternative booking options will be offered if possible.<\/li><\/ul><\/li><li><h2>Change in booking conditions:<\/h2><ul><li>Should conditions change after booking, the customer will have the option of modifying the booking or cancelling with a full refund.<\/li><\/ul><\/li><li><h2>Cancellation fees:<\/h2><ul><li>A cancellation fee of 10% of the total booking amount will be applied for cancellations made after the free cancellation period.<\/li><\/ul><\/li><li><h2>Refund procedures:<\/h2><ul><li>The refund will be processed within 5 working days of the customer's request and made by the same method of payment used for the booking.<\/li><\/ul><\/li><\/ol><p><strong>This clear and fair refund policy will help customers understand the booking conditions and book their stay with confidence.<\/strong><\/p><\/div><\/div><\/div><div class=\"flex justify-between lg:block\"><div class=\"text-gray-400 flex self-end lg:self-center justify-center mt-2 gap-2 md:gap-3 lg:gap-1 lg:absolute lg:top-0 lg:translate-x-full lg:right-0 lg:mt-0 lg:pl-2 visible\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"absolute bottom-0 left-0 w-full border-t md:border-t-0 dark:border-white\/20 md:border-transparent md:dark:border-transparent md:bg-vert-light-gradient bg-white dark:bg-gray-800 md:!bg-transparent dark:md:bg-vert-dark-gradient pt-2\"><form class=\"stretch mx-2 flex flex-row gap-3 last:mb-2 md:mx-4 md:last:mb-6 lg:mx-auto lg:max-w-2xl xl:max-w-3xl\" action=\"\"><div class=\"relative flex h-full flex-1 items-stretch md:flex-col\"><div class=\"\"><div class=\"h-full flex ml-1 md:w-full md:m-auto md:mb-2 gap-0 md:gap-2 justify-center\"><div class=\"flex w-full items-center justify-center gap-2\">\u00a0<\/div><\/div><\/div><div class=\"flex flex-col w-full py-2 flex-grow md:py-3 md:pl-4 relative border border-black\/10 bg-white dark:border-gray-900\/50 dark:text-white dark:bg-gray-700 rounded-md shadow-[0_0_10px_rgba(0,0,0,0.10)] dark:shadow-[0_0_15px_rgba(0,0,0,0.10)]\">\u00a0<\/div><div class=\"wcg-toolbar\"><div class=\"wcg-flex wcg-flex-col wcg-gap-0\"><div class=\"wcg-toolbar wcg-flex wcg-items-center wcg-gap-2 wcg-rounded-md wcg-px-1\"><div class=\"wcg-btn-xs wcg-btn focus:wcg-ring-2 focus:wcg-ring-white\" tabindex=\"0\">\u00a0<\/div><div class=\"wcg-group wcg-relative wcg-flex\">\u00a0<\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Annulation par le client: Annulation jusqu&rsquo;\u00e0 7 jours avant le d\u00e9but de la r\u00e9servation : remboursement int\u00e9gral Annulation entre 7 et 3 jours avant le d\u00e9but de la r\u00e9servation : remboursement de 50% Annulation moins de 3 jours avant le d\u00e9but de la r\u00e9servation : pas de remboursement Annulation par le prestataire: En cas [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-4538","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-vertical","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"campaignId":"","_links":{"self":[{"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/pages\/4538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/comments?post=4538"}],"version-history":[{"count":4,"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/pages\/4538\/revisions"}],"predecessor-version":[{"id":47301,"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/pages\/4538\/revisions\/47301"}],"wp:attachment":[{"href":"https:\/\/emit-services.com\/en\/wp-json\/wp\/v2\/media?parent=4538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}