Cancellation and refund policy

refund policy for Our Tourism and Reservation Products :

1. Cancellation by the customer:

   • Cancellation up to 7 days before booking start date: full refund
   • Cancellation between 7 and 3 days before the start of the reservation: refund of 50%
   • Cancellation less than 3 days before the start of the reservation: no refund

2. Cancellation by the service provider:

   • In the event of cancellation by the service provider, the customer will receive a full refund and alternative booking options will be offered if possible.

3. Change in booking conditions:

   • Should conditions change after booking, the customer will have the option of modifying the booking or cancelling with a full refund.

4. Cancellation fees:

   • A cancellation fee of 10% of the total booking amount will be applied for cancellations made after the free cancellation period.

5. Refund procedures:

   • The refund will be processed within 5 working days of the customer's request and made by the same method of payment used for the booking.

This clear and fair refund policy will help customers understand the booking conditions and book their stay with confidence.