Terms and Conditions 

https://emit-services.com

powered / DMV-MICE e.V.

 DMV-MICE e.V.  Zum Bahnhof 21 – 31311 Uetze – Germany

Board of Directors: Dr Abdelaziz Aabadi & Heinrich Komp

Phone: +49 5173 9248453  

E-Mail: dmv.mice@gmail.com

Registered in the Association Register at the District Court of Hildesheim: VR 201089

Burgdorf Tax Authority
 VAT number: DE 307860833

Recognized as a non-profit organization in Germany in accordance with the German Fiscal Code (AO).

EMIT-Services / DMV-MICE e.V. is supported by Google for Nonprofits as well as by various national and international institutional initiatives.

IMPORTANT: Only the German version of the general terms and conditions is valid.

DMV-MICE e.V. offers on its platforms - in particular via www.emit-services.com - a diversity of offers, including innovative event formats and sustainable travel. The association is a member of the TSS Group, Germany's largest travel agency network, based in Dresden: http://www.tss-group.eu.

It also works with national and international partners specializing in ecological and responsible travel, as well as with DMCs (Destination Management Companies). DMV-MICE e.V. has positioned itself as a committed player in the field of innovative initiatives with a strong social and environmental impact.

The members and board of DMV-MICE e.V. - travel professionals, event organizers, digital, media and communications experts from Morocco, Germany and other countries - pool their skills to develop sustainable, community-oriented offers.

Support and charitable purposes

 EMIT-Services is a non-profit initiative run by DMV-MICE e.V. and has no commercial objectives. It is supported by the Google for Nonprofitswith the aim of raising the profile of social and solidarity-based projects and content. This support is used in accordance with the principles of general interest and exclusively in the service of the association's statutory objectives.

Thank you for visiting our sites and for your interest in our initiatives.

Any person, organization or collective may use the services offered by EMIT-Services / DMV-MICE e.V. for personal, professional, associative or educational purposes. Access to these services is subject to the present terms and conditions.

DMV-MICE e.V. is a recognized non-profit organization, acting as an incubator for start-ups in Morocco, Europe and Africa. The association also acts as a financial intermediary and supports employment, inclusion and solidarity-based economic development policies in these regions.

All revenues generated by sales are fully reinvested to support social entrepreneurship, the solidarity economy, training and other non-profit projects in Germany, Morocco and partner countries.

EMIT-Services / DMV-MICE e.V. attaches great importance to fair, transparent and responsible contractual relations, as well as to full and fair information for its customers, partners and beneficiaries. We are committed to ethics, social responsibility and financial transparency.

As part of this approach, EMIT-Services / DMV-MICE e.V. actively promotes environmentally-friendly practices and strives to reduce the carbon footprint of its activities, notably by choosing committed partners, voluntarily offsetting emissions and raising participants' awareness of sustainable development issues.

In addition to sections 651a to 651y of the German Civil Code (BGB) and sections 250 and 252 of the Introductory Act to the BGB (EGBGB), the following provisions form an integral part of the package travel contract between the customer and EMIT-Services / DMV-MICE e.V..

We invite all stakeholders to contribute to this collective dynamic by supporting inclusion, solidarity and the preservation of natural resources.

DMV-MICE e.V. – Allgemeine Geschäftsbedingungen – Stand 10. Januar 2024

IMPORTANT: Only the German version of the general terms and conditions is valid.
WICHTIG: Nur die deutsche Version der Allgemeinen Geschäftsbedingungen ist verbindlich.
IMPORTANT: Only the German version of the Terms and Conditions is legally binding.

Conclusion of travel contract

1. Conclusion of the package tour contract / Responsibility for co-travellers

1.1. Reservations can be made in writing via your travel agency, directly by telephone, e-mail or online with EMIT-Services / DMV-MICE e.V. By submitting your reservation, you are making a binding offer to EMIT-Services / DMV-MICE e.V. to enter into a travel contract.

As a non-profit organization, DMV-MICE e.V. has no commercial objectives. It acts as a committed organization, serving the common good by offering responsible, sustainable travel.

The following conditions apply to all reservations:

a) The basis of the offer is the trip description and all additional information available at the time of booking.

b) If you book for other participants, you agree to be responsible for their contractual obligations as well as your own, provided you have accepted this responsibility in a separate, express declaration.

c) If the content of the travel confirmation differs from that of your request, this constitutes a new offer from EMIT-Services / DMV-MICE e.V., valid for ten days. The contract is concluded on this new basis if you accept the offer by explicit declaration or payment within the stipulated period, after having been informed of the change and of the provider's pre-contractual obligations.

d) The pre-contractual information provided by EMIT-Services / DMV-MICE e.V. concerning the essential characteristics of the services, the price, any additional costs, the payment terms, the minimum number of participants and the cancellation conditions (in accordance with article 250 § 3, numbers 1, 3 to 5 and 7 of the EGBGB) becomes an integral part of the contract, unless explicitly agreed otherwise between the parties.

1.2. For reservations made online, the following provisions apply:

a) By submitting a booking (travel request), the customer is making a binding offer to the tour operator to enter into a package travel contract.

b) The contract is concluded upon receipt by the customer of the travel confirmation issued by the tour operator. This confirmation is sent to the customer immediately after conclusion of the contract, or within a reasonable period of time, on a durable support (for example, by e-mail or on paper), in such a way as to enable him to keep it unchanged and to consult it for an appropriate period of time. If the contract is concluded in simultaneous physical presence or outside the tour operator's premises, the customer may request a confirmation in paper versionin accordance with article 250 § 6 paragraph 1 sentence 2 EGBGB.

c) The electronic booking process is explained clearly and progressively in the dedicated interface.

d) At any time before the reservation is sent, customers can check, modify or delete their entries, or completely reset the form. The corresponding functions are clearly indicated.

e) The languages available for the conclusion of the contract are specified during the booking process.

f) When the contractual text is retained by the tour operator, the customer is informed of this, as well as the possibility of accessing it at a later date.

g) By clicking on the "Reservation with payment obligation" (or any equivalent wording), the customer submits a legally binding offer to conclude the package travel contract.

h) Receipt of the booking request is confirmed immediately by electronic means. immédiatement par voie électroniqueHowever, this confirmation does not yet constitute acceptance of the contract..

i) The contract is deemed concluded only upon receipt of the travel confirmation by the customer on a durable medium.

j) If the travel confirmation is displayed immediately on the screen after the booking is submitted,the contract is deemed to have been concluded at that moment. In this case, a separate confirmation of receipt pursuant to point h) is not required, is not required, provided that the customer has the possibility to save or print this confirmation on a durable medium. The validity of the contract is not dependent on the customer's actual use of these saving or printing functions.

1.3 No right of withdrawal for package travel contracts concluded at a distance

The tour operator informs that, in accordance with legal provisions (§§ 312 para. 7, 312g para. 2 sentence 1 no. 9 of the German Civil Code – BGB), there is no right of withdrawal for package travel contracts concluded at a distance, as defined in §§ 651a and 651c BGB. This includes contracts concluded by post, catalogue, telephone, WhatsApp, email, SMS, as well as via audiovisual services, telemedia, and online platforms.

Only the statutory the statutory rights of cancellation or termination apply, in particular in particular the right of withdrawal under § 651h BGB (see also section 5 of these General Terms and Conditions).

Payment

2.1 The tour operator may only request or accept payment for the package tour before completion if a valid financial protection agreement is in place and the client has received a clear, understandable, and prominently displayed protection certificateincluding the name and contact details of the guarantor.

Payment becomes due four weeks prior to departure,provided that the protection certificate has been issued and the tour operator’s right of withdrawal under section 7 no longer applies.

2.2 If the client fails to pay the deposit and/or final balance by the agreed deadlines — although the tour operator is able and ready to deliver the contracted services, has fulfilled all legal information obligations, and no (legal or contractual) right of retention has been invoked the tour operator may, after anunsuccessful reminder with deadline, terminate the package travel contract and charge terminate the package travel contract and charge cancellation fees in accordance with sections 4.2 to 4.5.

3. Changes to the contract before departure (excluding the travel price)

3. Changes to the contract before departure (excluding the travel price)

3.1 Changes affecting essential features of the travel services that occur after the contract has been concluded — and are not caused in bad faith by the tour operator — are permitted before departure, provided they are minor and do not alter the overall character of the trip.

3.2 The tour operator undertakes to inform the customer immediately, as soon as the reason for the change becomes known, on a durable medium (e.g., email, SMS, WhatsApp, or voice message), in a clear, understandable, and visible manner.

3.3 In the event of a substantial change to an essential element of the travel contract or the inability to fulfill specific conditions requested by the customer and included in the contract, the customer has the right, within a reasonable deadline set by the tour operator at the time of the change notification, to:

  • accept the proposed change,

  • cancel the travel contract free of charge,

  • or request participation in a substitute trip, if such is offered by the operator.

The customer is free to respond or not. If they respond within the stated deadline, they may choose any of the above options. If the customer does not respond in time, the change is considered accepted.

The customer must be clearly, understandably, and visibly informed of this consequence in the notification referred to in point 3.2.

4. Cancellation by the Client before Departure / Cancellation Fees

4.1 The customer may cancel the travel contract at any time before departure. The cancellation must be submitted to the tour operator in writing (by post, e-mail or any other durable medium).

4.2 In case of cancellation before departure, the tour operator forfeits the right to the travel price but may charge a reasonable cancellation fee, unless unavoidable and extraordinary circumstances occur at or near the destination that significantly impair the execution of the trip.

4.3 The cancellation fee is calculated based on the time between the cancellation and the scheduled departure, as well as potential savings and reallocation of services. Unless otherwise stated in the contract, the following fees apply:

  • Up to 30 days before departure: 20% of the total trip price

  • 29 to 15 days before departure: 40%

  • 14 to 8 days before departure: 60%

  • 7 to 1 day before departure: 80%

  • In case of cancellation on the day of departure or no-show,no-showthe full reservation amount (100%) will be charged.

    However, in the event of force majeure,duly justified, the tour operator may consider offering a commercial gesture (such as a partial refund, a voucher, or a date change), at their discretion and after evaluating the case.

4.4 The customer is entitled to prove that no or significantly less damage has occurred than the charged cancellation fee.

4.5 If a third party replaces the customer at their request, the tour operator may charge a reasonable handling fee. Both the original customer and the replacement traveler are jointly liable for the trip cost and any additional costs arising from the substitution.

Booking changes

5.1 Après la conclusion du contrat, le client ne dispose d’aucun droit automatique à la modification de la date de départ, de la destination, du lieu de départ, de l’hébergement ou du mode de transport (modification de réservation).
This does not apply if the change is necessary due to an omission, error, or deficiency in the pre-contractual information provided by the organizer, in accordance with Section 250 § 3 EGBGB. In this case, the change is free of charge.

5.2 Requests for changes made by the customer, insofar as they are feasible, can only be taken into account by terminating the initial contract in accordance with the terms and conditions set out in point 4, and then making a new reservation.
This provision does not apply to minor changes that incur only negligible costs.

6. Unused Services

If the traveller does not make use of certain services included in the travel contract for reasons attributable to them, even though the organiser was ready and able to provide those services in accordance with the contract, there shall be no entitlement to a partial refund of the travel price.
This does not apply if the circumstances justify a legal right of withdrawal or cancellation without fees.
Nevertheless, the organiser will make reasonable efforts to obtain a refund from the service providers for any costs saved. This obligation does not apply if the amounts involved are insignificant.

7. Cancellation Due to Failure to Reach Minimum Number of Participants

7.1 Withdrawal by the Organiser
The organiser may withdraw from the travel contract due to failure to reach the minimum number of participants only if:

a) The required minimum number of participants and the latest possible cancellation date were clearly stated in the pre-contractual information provided to the traveller;

b) This information is also included in the booking confirmation.

The cancellation must be communicated to the traveller no later than the date specified.
If the organiser foresees earlier that the minimum number of participants will not be reached, they must exercise their right of withdrawal without undue delay.

7.2 Right to Refund
If the trip is cancelled for this reason, the organiser is obligated to refund any payments already made by the traveller without delay, and no later than 14 days after the withdrawal notice is received.

8. Termination Due to Misconduct

The organiser may terminate the package travel contract without notice if the traveller, despite a warning, persistently disrupts the trip or behaves in a way that justifies immediate termination.
This clause does not apply if the traveller’s conduct is due to a failure on the organiser’s part to fulfil their duty of information.

In the event of termination, the organiser retains the right to the full payment of the travel price but must deduct:

  • any unexpended costs,

  • and any financial benefits gained from reselling or reusing the cancelled services, including refunds from service providers.

9. Traveller’s Duty to Cooperate

9.1 Travel Documents
The traveller must immediately notify the tour operator if they do not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the timeframe indicated.

9.2 Reporting of Defects / Request for Remedy
If the trip has a defect, the traveller may request a remedy.
If the organiser is unable to remedy the defect due to the traveller's failure to report it, the traveller loses the right to claim a price reduction (§ 651m BGB) or compensation (§ 651n BGB).
The defect must be reported without delay to the organiser’s local representative, if available.
If none exists or is contractually agreed upon, the traveller must contact the organiser directly using the contact details in the booking confirmation.
The local representative may offer assistance but is not authorised to acknowledge claims.

9.3 Deadline Before Termination
To terminate the contract due to a major defect (§ 651i para. 2 BGB), the traveller must first set a reasonable deadline for the organiser to remedy it (§ 651l BGB), unless the organiser refuses or an immediate remedy is necessary.

9.4 Baggage Damage or Delay – Special Rules
(a) Any loss, damage, or delay of luggage on flights must be reported immediately to the airline on-site via a Property Irregularity Report (P.I.R.).
Without this report, compensation claims may be denied under international agreements.
Reporting deadlines:

  • 7 days in case of damage,

  • 21 days in case of delay, from the date the luggage is received.

(b) In addition to reporting to the airline, the issue must also be promptly reported to the tour operator, its local representative, or contact person.
This does not replace the traveller’s obligation to notify the airline within the deadlines stated above.

10. Limitation of Liability

10.1 10.1 The tour operator's contractual liability for damages other than bodily harm — provided such damages are not caused intentionally or by gross negligence — is limited to three times the total travel price.
Any additional claims based on international conventions or legal provisions derived from them remain unaffected by this limitation.

10.2 10.2 The organiser is not liable for disruptions, personal injury, or property damage relating to services clearly identified as third-party services, such as:

  • optional excursions,

  • sports activities,

  • performances or cultural events (e.g. theatre, fairs, exhibitions),

when these services are clearly described as such in the travel description and booking confirmation, including the name and address of the third-party provider, and are obviously not part of the package travel offered by the organiser, but have been selected independently by the traveller.

Sections §§ 651b, 651c, 651w and 651y of the German Civil Code (BGB) remain applicable.

However, the organiser may be held liable if the damage results from a breach of its information, advisory or organisational obligations.

11. Complaints – Recipient – Information on Dispute Resolution

11.1 11.1 Claims based on Section § 651i (3) points 2 and 4 to 7 of the German Civil Code (BGB) must be addressed directly to the tour operator.
It is strongly recommended to submit such complaints in writing on a durable medium (e.g. by email or registered mail).

11.2 In accordance with the German Act on Alternative Dispute Resolution in Consumer Matters, the tour operator declares that it does not participate in voluntary dispute resolution procedures before a consumer arbitration body.
Should participation in such a procedure become mandatory after the publication of these terms and conditions, the tour operator will inform its customers accordingly.

For contracts concluded electronically, the tour operator refers to the European Commission's Online Dispute Resolution (ODR) platform:
👉 http://ec.europa.eu/consumers/odr/

12. Obligation to Inform About the Operating Airline

In accordance with EU Regulation (EC) No 2111/2005 on informing air passengers of the identity of the operating air carrier, the tour operator is required to inform the customer of the identity of the airline(s) operating the flight(s) included in the booked trip at the time of reservation.

If the identity of the airline is not yet known at the time of booking, the tour operator must provide the customer with the name(s) of the airline(s) likely to operate the flight(s).

As soon as the actual operating airline is confirmed, the tour operator must inform the customer immediately.

In the event of a change in the airline after booking, the tour operator must notify the customer as soon as possible and take all reasonable steps to ensure the information is delivered promptly.

The list of airlines banned from operating within the European Union ("blacklist") is available at:
👉 http://ec.europa.eu/transport/modes/air/safety/air-ban/index_de.htm

13. Passport, Visa and Health Requirements

13.1 Before concluding the contract, the tour operator informs the customer/traveller of the general passport, visa, and health formalities required for the destination country, including approximate deadlines for obtaining any necessary visa. The organiser also commits to notifying the customer of any changes to these requirements prior to departure.

13.2 It is the responsibility of the customer/traveller to obtain and carry all travel documents required by the relevant authorities, to comply with health and vaccination regulations, as well as customs and currency rules.
Any consequences resulting from the failure to meet these obligations (e.g. denial of entry, cancellation costs) are at the traveller’s expense, unless the situation is caused by incorrect, missing, or misleading information provided by the organiser.

13.3 The organiser cannot be held liable for the refusal or delay in the issuance of visas by the relevant consulates, even if the organiser was entrusted with the application process, unless the organiser has failed to meet its own obligations.